Shipping Returns & Pricing
Your Satisfaction is our Top Priority
Any Merchandise that is received damaged or not in working order will be replaced at no charge. If we make an error and ship you the wrong product, the correct product will be sent to you at no charge.
Return Policy: DiDiMedcial.com (AKA Adventura Sickroom Supply) offers a 7 day window for returning products after delivery.
The Product must be in new , unused, unworn, pristine condition. Sealed or sterile packages must not be opened or unsealed for hygienic reasons and cannot be returned.
The customer is responsible for freight costs both ways and a restocking fee of 30% on all returns. To make a return, please call us at 954-458-1959 Monday thru Friday 9am to 5pm Eastern Standard Time USA. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product.
Upon receipt of Merchandise you have 7 days to inspect it for damages or defects. If any damages or defects are found, it will be repaired or replaced at no charge. Should you decide to return it within 7 days for reasons other than defects or damages then you must call for a return authorization form and shipping fees both ways and a restocking fee of 30% will apply. After you have signed the form, a RA number will be issued to you and you will be advised of shipping procedures.
Custom Orders and Special Orders, things that are ordered just for you and are not stock items are not returnable. Before we charge your card for these items we will send you a consent form to return to us by email that you know this item once ordered is not returnable even if you have not accepted delivery yet. This form will be your acknowledgment that you understand once you order and pay for this item it may not be returned, only replaced if damaged in manufacture or shipping.
Shipping Charges are not refundable.
Our Shipping Rates apply to the Continental United States Only. Shipping to other locations may require additional shipping fees.
All items have shipping unless otherwise noted in the description. If there are no shipping charges attached to the item, then we have made an error and we apologize in advance; however we reserve the right to inform of correct shipping charges and charge the correct price with your permission.
Our in Store Pickup Policy is that shipping charges usually do not apply. You will be informed of those exceptions while you are in the store or on the phone with us.
Policies about Pricing and Product information on this website:
DiDiMedical.com (AKA Adventura Sickroom Supply, Inc.), makes every effort to provide accurate information about products and pricing on this website. However, pricing and or typographical mistakes, may on rare occasions appear on this website. For this reason DiDiMedical.com (AKA Adventura Sickroom Supply, Inc.) does not guarantee pricing and reserves the right to cancel your order before shipping and we will notify you as soon as possible about the cancellation.
Thank You For Shopping with Us